Résumé
Technical Expertise
Skills
- Courseware development and design
- Microsoft Certified Professional
- Graphic and documentation design
- Superior written communication skills
- Web design
- Extensive software experience
- Extremely self-motivated
- Hardware and software troubleshooting
- Ability to plan, schedule, and arrange team activities to accomplish objectives
Operating Systems
- Windows 3.1/95/98/Me/NT 4/2000/XP
- Mac OS X
- Redhat Linux 8/9
- SuSE Linux 7.3
- Linux-Mandrake 8.1
Software Applications
- AuthorIT 4
- Dreamweaver 4/MX/MX 2004
- Fireworks 4/MX/MX 2004
- Acrobat 4/5/6/7
- Word 6/7/97/2000/XP/2003
- Access 97/2000/XP
- Excel 2000/XP/2003
- FrontPage 98/2000
- Project 98
- FrameMaker 6/7.1
- WebWorks Publisher Professional 7.0
- Outlook 98/2000/XP/2003
- Photoshop 6/7/CS/CS2
- Illustrator 8/9/10/CS
- Paint Shop Pro 6/7
- RoboHelp Office 9/X3
- Authorware 4.0
- Flash MX 2004
Programming
- PHP 4
- C++
- HTML/XHTML
- CSS
- JavaScript
- MySQL 4
- SVG
- ASP
- WordBasic
- Visual Basic for Applications
Networking
- IIS 5.0
- LAN/WAN Administration
- Apache 1.3
Experience
Freelance Web Design/Programming
Over the past few years I've worked various freelance Web design/programming jobs. You can see a list of the sites I've designed in the Samples section of my site. I am currently developing an AuthorIT library and an accompanying Word 2003 template.
2000 to Present -- Square D Company -- LaVergne,
TN
Senior Technical Writer
Writing - Research, write, and edit technical documentation about power management hardware and software based. This requires writing for print and the Web.
- Researched and implemented the use of conditional text documents, allowing multiple documents to be updated simultaneously.
- Wrote 12 instruction bulletins varying in size from 4 pages to 250 pages using FrameMaker.
- Wrote one HTML-based Help file.
- Wrote one product guide.
- Create Acrobat PDF files for print and the Web.
- Generate HTML output for all documentation using FrameMaker and WebWorks Publisher.
Programming - Create Web pages, Web templates, CD AutoRun executables, and Technical Library CD-ROMs.
- Developed 10 Web pages using HTML, JavaScript, and SVG to display hardware information.
- Created five Technical Library CD-ROMs (three use HTML/CSS and two use Flash)
- Designed and programmed a user interface using Acrobat's JavaScript API.
- Designed and programmed two user interfaces using HTML and Javascript.
- Programmed a CD AutoRun executable using VB.
- Created three WebWorks Publisher templates that generate online documentation from FrameMaker files.
- Created a Word 2000 template used to automate tasks while writing Help files in RoboHelp.
Communication - Communicate daily with project managers, programmers, project engineers, and product marketing. Also communicate with printers and translation companies for each documentation project.
- Interview product engineers to determine product specifications.
- Communicate with project managers to keep them up-to-date on project status.
- Coordinate release schedules with product marketing.
- Negotiate pricing with company approved printers and translators.
Graphic Design - Design artwork for all instruction bulletins and Web documentation using Illustrator, Photoshop, and Fireworks.
- Designed three toolbar icon sets that included a total of 27 icons.
- Create Web graphics (buttons, labels, banners).
- Design user interfaces (see Programming above).
- Modify and enhance line art used in technical publications.
- Design labels for Technical Library CD-ROMs.
1997 to 2000 -- InfoSource, Inc. -- Winter Park, FL
Senior Technical Writer / Courseware Developer
Writing - Wrote Instructor-Led (ILT), Computer-Based (CBT), and Web-Based Training (WBT) courses for popular software applications and certification exams. Courses included Outlook 2000 Level 1 and 2, FrontPage 2000 Level 1 and Level 2, Project 98, The Total Solution to A+ Certification, Advanced Networking with Windows 98, and Access 2000 Level 3.
- Wrote seven ILTs using Word.
- Wrote three CBTs using Authorware.
- Wrote one WBT.
- Created Acrobat PDF files.
Programming - Developed and maintained the entire Word 97/2000 template used by all writers to create courseware.
- Programmed all writer automation features using VBA.
- Created a Word 97/2000 add-in using VBA that extracts information from Access 2000 and generates a completed ILT.
- Redesigned the Word 7.0 template using WordBasic.
Management - Managed a team of four writers.
- Set writing priorities for each writer.
- Managed courseware deadlines.
- Resolved all documentation issues.
Training - Trained new employees to use the writing templates and about the department’s writing procedures.
Design - Helped redesign the ILT layout.
Networking - Created and maintained a LAN consisting of four Windows 98 machines and one Windows NT 4.0 server for a beta courseware test lab.
1996 to 1997 -- Gould Publications, Inc. -- Longwood, FL
Editor
Responsible for creating/editing computer based law applications. Duties included utilizing Word and creating Word macros for editing multiple text documents as well as assisting in the training of new employees in the use of Word and Windows.
- Created and edited 10 computer-based law applications
- Editing lead for special projects
- Wrote all Word 6 macros using WordBasic
- Trained all new employees
1989 to 1994 -- NCR Corporation -- Lexington, KY
Parts Clerk and Field Inventory Manager
Responsible for ordering/stocking computer parts for field engineers. Duties included daily updating of computer files to reflect the changes in stock, supporting field engineers, and providing customer support. Management duties also included supporting the Lexington branch office.
While in college (~1990 to ~1996) I worked numerous jobs in addition to my job with NCR. Those jobs included a candid photographer for various college and high school events, a studio photographer, and disc jockey.
Education and Professional Development
BA in English 1995
University of Kentucky
Lexington, KY
MCSE Certification Classes 1999
University of Phoenix
Orlando, FL
Microsoft Certified Professional
Windows NT Workstation 4.0 1999
Middle Tennessee State University--Took the following courses, completing each with the grade of "A":
- Algebra and Trigonometry
- Calculus I
- Computer Science I (C++)
- Computer Science II (C++)
Seminars and Organizations
- 2004 WritersUA Session Speaker - Introduction to SVG for Help Authors
- 2003 WritersUA Conference Peer Showcase Speaker
- 2001 to 2005 WritersUA Conference
- 2000 Web Seminar hosted by Middle Tennessee Chapter of STC
- Member of the Nashville Mac Users Group